1. Introduction
Natya Kalpa Academy (website: https://natyakalpaacademy.com) values your privacy and appreciates your trust. We are an India-based institution dedicated to promoting classical and contemporary performing arts. This Privacy Policy outlines how we collect, use, and protect your personal data. By using our services, you agree to both our Privacy Policy and Terms of Use.
2. Data We Collect
Data Storage Location
Our servers are hosted in India with secure and GDPR-compliant service providers. All user data is stored safely, in accordance with applicable laws and best practices.
Registration Data
When you sign up for courses, events, or create an account on our website, we collect and store your name, email address, contact number, and any additional personal details you choose to share. You can view, edit, or delete your information at any time, except for your username. Our admin team also has access to manage this data for support purposes.
Enrollment & Payment Data
To complete course registrations or event bookings, we collect payment-related data such as transaction IDs and order history. This information is securely stored and used to verify access to our services and issue receipts.
Support Requests
If you contact us for help (via email or support form), your message, name, and email address will be collected and securely stored for customer service purposes.
Comments & Feedback
When you leave a comment or testimonial on our website, we may collect your name, email, IP address, and browser information for moderation and spam prevention.
Contact Form Submissions
Details submitted through our contact forms are sent to our official academy email hosted by a secure provider. These submissions are used solely to respond to your queries and are not shared or used for marketing.
Analytics
We use Google Analytics to anonymously monitor site performance and user engagement. No personally identifiable information is collected. You may opt out using this tool: Google Analytics Opt-Out.
Location
We are a Cyprus based company and operate web servers hosted in Germany. Our hosting provider Hetzner Online GmbH adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant. For more information on Hetzner Online GmbH privacy policy, please see here: Hetzner Data Privacy Policy
Registration Data
If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.
Purchase Data
To receive product support, you have to have one or more Envato/ThemeREX purchase codes on our website. These purchase codes will be stored together with support expiration dates and your user data. This is required for us to provide you with downloads, product support, and other customer services.
Support Data
If you have registered on our website and have a valid support account, you can submit support tickets for assistance. Support form submissions are sent to our third party Ticksy ticketing system. Only the data you explicitly provided is sent, and you are asked for consent, each time you want to create a new support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.
Comments
When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.
Contact Form
Information submitted through the contact form on our site is sent to our company email, hosted by Zoho. Zoho adheres to the EU/US “Privacy Shield” policy and you can find more information about this here: Zoho Privacy Policy.
These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.
Google Analytics
We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.
Cases for Using the Personal Data
We use your personal information in the following cases:
- Verification/identification of the user during website usage;
- Providing Technical Assistance;
- Sending updates to our users with important information to inform about news/changes;
- Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
- over our customers’ personal information;
- Customize the website to make your experience more personal and engaging;
- Guarantee overall performance and administrative functions run smoothly.
3. Use of Personal Data
We use your personal data for the following purposes:
Verifying student identity and managing course registrations
Sending class schedules, updates, or important announcements
Providing academic and technical assistance
Ensuring the security of our students and systems
Customizing your online experience with the Academy
Managing user accounts and maintaining service quality
4. Embedded Content
Our site may include embedded videos (e.g., from YouTube) or social media feeds (e.g., Facebook, Instagram). These third-party platforms may collect data and use cookies once you interact with them. Please refer to their respective privacy policies:
5. Cookies
Cookies are used to enhance your experience, such as remembering login sessions and preferences. You can disable cookies through your browser settings if you prefer.
Common cookies include:
PHPSESSID: Identifies your unique session
wp-auth / wordpress_logged_in: Used for authenticating logged-in users
wp-settings-[UID]: Customizes the interface based on user preferences
6. Access to Your Data
Your personal data is accessible only to:
System administrators
Authorized staff managing registrations and support
You (the account holder), via login
7. Third-Party Services
We do not share your personal data unless required to deliver core services, such as:
Payment Gateways (e.g., Razorpay or Instamojo): For processing course fees securely
Email Platforms: For sending essential communications
These third parties are bound by privacy and data protection laws.
8. Data Retention
We retain your account data, comments, and support queries until you request deletion. You may request us to edit or delete your data anytime. Note that some information may be retained for legal or administrative purposes.
9. Security Measures
Our website uses SSL encryption to secure communications and protect personal data from unauthorized access. In the case of a data breach, we will notify affected users and take immediate action.
10. Your Data Rights
You may request:
A copy of your personal data held by us
Deletion or correction of your data
Withdrawal of consent for data usage (except where required by law)
Please contact us at [admin@natyakalpaacademy.com] for data-related requests.
11. External Links
Our website may contain links to external websites. We are not responsible for the content or privacy practices of these third parties. We recommend reviewing their policies before sharing any personal information.
12. Legal Disclosure
We may disclose personal data if required by law or if we believe in good faith that such disclosure is necessary to:
Comply with legal obligations or court orders
Prevent fraud or abuse of our platform
Protect the rights and safety of the Academy and its studentsIf you have any questions or concerns regarding this Privacy Policy, please contact us at:
Natya Kalpa Academy
Email: admin@natyakalpaacademy.com
Website: https://natyakalpaacademy.com